Returns Policy
Our return policy lasts 14 days. You are entitled to a full refund within 14 days of receiving an order, provided the item is unworn and immediate packaging is received back in the same condition as it was sent. If 14 days have gone by since you received your purchase, unfortunately we cannot offer you a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returns Address:
Kilogarm
Unit 7 Mullaghboy Industrial Estate,
Navan, Co. Meath,
Ireland.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@kilogarm.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for a similar item, send us an email at customerservice@kilogarm.com and send your item to:
Kilogarm
Unit 7 Mullaghboy Industrial Estate,
Navan, Co. Meath,
Ireland.
Shipping
*PLEASE NOTE*
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 60 Euros, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
